We build the front office
small businesses deserve.
Most small business websites are treated like online brochures. Vector treats them like the front office of the business: the place where people decide whether to trust you, contact you, book with you, and move forward.
Service businesses do not need another marketing tool. They need a working front office.
We saw too many small firms held back by fragile websites, disconnected forms, and tools that did not talk to each other. Leads slipped through. Follow-up never happened. The website looked fine, but the front office was leaking.
The fragile small business setup.
- A website built once and forgotten, drifting out of date.
- A contact form going to a personal inbox no one watches.
- A booking link from one tool, a CRM from another, automations nowhere.
- Security and accessibility treated as someone else’s problem.
One platform, operated for you.
- A site that is actively maintained, monitored, and improved.
- Forms, booking, and vCards routed into one connected pipeline.
- A CRM and automations we configure and run on your behalf.
- Security, accessibility, and privacy handled in the background.
A founder-led practice with a senior bench.
Vector runs as a small, deliberately senior digital practice. We pair an in-house engineering core with vetted specialist partners, so the right hands touch the right work and nothing important gets handed to a junior.
What the Vector practice owns directly.
Engineering & platform
Your website, integrations, and automations are designed, built, and maintained in-house. The same hands that ship the work are accountable for it later.
Reliability, security & privacy
Monitoring, backups, dependency hygiene, accessibility checks, and policy refreshes ship as part of the service. Healthcare practices can request a BAA on day one.
Client operations
Onboarding, intake, training, and structured review calls. You always have a senior point of contact who knows your account and answers in plain language.
Vetted specialist partners behind every account.
- TermageddonCertified Agency Partner
Privacy policy, cookie consent, and policy maintenance.
- UserWayAccessibility Partner
Inclusive UX tooling and ongoing accessibility coverage.
- HIPAA FrameworkCompliance Standard
Secure infrastructure and safeguards for handling ePHI.
- AWS · VercelInfrastructure
Hosting, edge delivery, and resilient platform infrastructure.
One accountable owner on your account. A senior bench behind the work.
We operate as an extension of your team.
Vector is not a SaaS subscription you are left to figure out. We bring the senior team, you bring the goals, and we operate the front office together.
Transparency, long-term alignment, and ownership stay with you. We provide structured reporting, documented oversight, and timely response so you always understand the value being delivered.
A senior point of contact for every request.
You meet your dedicated lead on day one. They learn your business, run point on the platform, and ensure every request is handled by an engineer.
- Requests go directly to an engineer
- Real conversations, scheduled review calls
- A roadmap that evolves with your business
You own your content, your data, and your brand.
We operate the platform. You own everything that runs on it. Materials can be exported at any time, and we work in the open.
- Transparent reporting and clear deliverables
- Documented changes, never a black box
- Long-term alignment, no lock-in tactics
The hard work happens before you have to ask.
Monitoring, backups, accessibility checks, dependency updates, and policy refreshes ship as part of the service, not as upsells.
- Continuous monitoring and structured logging
- Release verification before every deployment
- BAA available for healthcare practices
What small business websites should actually do.
Four convictions that shape every decision we make about the platform, the partnerships, and the way we operate alongside our clients.
A website is the front office, not a brochure.
It is where prospects decide whether to trust you, contact you, and book with you. We design every part of the platform around that moment of decision.
Small businesses deserve enterprise-grade infrastructure.
You should not have to choose between a fragile DIY site and a six-figure agency build. We bring the engineering rigor of regulated industries to firms with five to fifty seats.
Tools should be operated, not adopted.
You did not start your business to learn another dashboard. We configure, run, and maintain the entire stack for you so you stay focused on your clients.
Trust is built quietly, in the background.
Security, accessibility, monitoring, and privacy are not features. They are the floor. We handle them so the obvious things, like a fast site and a working form, just keep working.
Senior engineering, accountable to you.
Nate Castillo founded Vector after nearly eight years engineering payments systems at a fintech, where uptime, security, and reliability were the floor, not the ceiling. He holds a B.S. in Software Engineering and industry certifications across cloud, ITSM, and project delivery. Nate stays close to every Vector account, so you always have a senior, technical point of contact who actually built what is running on your site.
- Experience
- ~8 yrs in payments & fintech engineering
- Education
- B.S. Software Engineering
- Certifications
- AWS · ITIL · CompTIA Project+
- Based in
- Las Vegas, NV
A small business website is not a brochure. It is the front office of the business. Treat it that way and everything else gets easier.
Proof, partners, and the standards behind the platform.
The story matters, but the receipts matter too. Here is the engineering and partnership foundation that lets us run your front office with confidence.
Certifications behind the practice.
Held by the founder and lead engineer, Nate Castillo.
The standards that ship with every account.
Partnered with the names you would pick yourself.
Let us show you what your front office could look like.
A 30 minute working demo. We walk through how the platform would map to your business, what we would build first, and what changes for your team on day one.